Roofer Growth — Privacy Policy
Last updated: 15 October 2026
1. Introduction
Roofer Growth is a trading brand of LOCAL WEB CONSULTANTS LIMITED, registered in England and Wales under company number 15301190.
Registered office: 144 Liverpool Road, Chester, CH2 1AX, United Kingdom.
Privacy contact: customersupport@plumbergrowth.uk
This Privacy Policy explains how we collect, use, store and share personal information when individuals visit our website, purchase our products or use our services.
2. Information We Collect
Depending on how individuals interact with our services, we may collect:
- Names and business names.
- Email addresses and telephone numbers.
- Billing and transaction information.
- Product purchases and subscription details.
- Account setup and service configuration information.
- Customer support communications.
- Technical information, including IP addresses and security-related information.
Where business customers use our services to communicate with their own customers, additional contact and enquiry information may be processed through GoHighLevel.
3. Information Collected Through Our Website
Our website is built using Lovable and uses Stripe-hosted checkout pages for payment processing.
Our website checkout form asks for company name, full name, email address and telephone number.
At the time of this policy's preparation, the website passes the email address to Stripe to prefill the hosted checkout.
The website does not currently maintain its own customer database.
Stripe separately collects payment and customer information through its hosted checkout, including the customer details requested on the relevant payment page.
Our website may temporarily retain the customer's email address and selected referral add-on in their browser's local storage to support the checkout and subsequent pages.
This local storage currently has no automatic expiry and remains until cleared by the visitor or removed by the website.
4. How We Use Personal Information
We use personal information to:
- Process purchases and payments.
- Create customer accounts.
- Deliver purchased products and services.
- Send account invitations and service communications.
- Manage subscriptions, cancellations and refunds.
- Provide customer support.
- Protect the security and reliability of our services.
- Meet applicable legal obligations.
- Send marketing communications where permitted by law.
5. Lawful Bases for Processing
We process personal information using appropriate lawful bases under UK data protection law.
These may include:
Contract: Where processing is necessary to provide purchased services or take requested steps before entering into a contract.
Legal obligation: Where information must be processed or retained to comply with applicable law.
Legitimate interests: Where processing is necessary for proportionate business administration, customer support, fraud prevention or service security, provided individuals' rights are appropriately considered.
Consent: Where consent is required, including certain marketing activities and non-essential website technologies.
We do not treat purchasing a product as automatic consent to unrelated marketing.
6. Stripe Payments
Payments are processed by Stripe.
Stripe may collect and process names, email addresses, telephone numbers, billing details, payment card information and transaction records.
We can access relevant transaction and customer information through our Stripe account to manage orders, subscriptions, refunds and customer onboarding.
Stripe's hosted checkout may use cookies or similar technologies for payment functionality, security and fraud prevention.
Stripe's processing is also governed by its applicable privacy information.
7. GoHighLevel and Customer Accounts
We use GoHighLevel to create customer accounts and deliver purchased services.
When a roofing business uses our systems to process its own customers' contact information, the roofing business will generally act as data controller and LOCAL WEB CONSULTANTS LIMITED will generally act as data processor for processing carried out on that business's instructions.
Where required, appropriate data processing terms will govern this relationship.
Business customers remain responsible for ensuring they have an appropriate lawful basis for contacting individuals and comply with applicable electronic marketing requirements.
8. Other Technology Providers
Our website and services may involve the following providers:
Lovable and website hosting: Website delivery, hosting infrastructure and basic visitor statistics.
Google Fonts: Our website loads fonts from Google Fonts. A visitor's browser may connect directly to Google's servers, which can receive technical information including the visitor's IP address.
Email providers: Business communications, support requests and related email storage.
GoHighLevel: Customer account administration, automation and service delivery.
Stripe: Payments, billing and subscription management.
We review the use of service providers and seek appropriate safeguards for personal information processed on our behalf.
9. Cookies, Browser Storage and Website Statistics
Our website does not currently include Google Analytics, Meta Pixel or other advertising tracking pixels.
According to our current website configuration, the website itself does not set cookies.
However, it uses browser local storage for certain checkout-related information, including email addresses and referral selections.
Our hosting provider also maintains basic visitor statistics, including visits and page views.
Stripe-hosted checkout pages may use their own cookies or similar technologies.
Where non-essential cookies or comparable technologies require consent, we will provide the necessary information and controls.
10. Marketing Communications
We may send marketing communications where permitted by applicable law.
Where consent is required, we will obtain it before sending such communications.
Recipients may opt out of marketing at any time by following the instructions provided or contacting us.
Necessary transactional and service communications may continue where appropriate.
11. Sharing Personal Information
We may share personal information with service providers involved in website hosting, payments, customer accounts, communications and service delivery.
We may also disclose information to professional advisers or public authorities where necessary or legally required.
We do not sell customer personal information to data brokers.
12. International Data Transfers
Some technology providers may process or access personal information outside the United Kingdom.
Where UK data protection law requires safeguards for international transfers, we will use appropriate arrangements, such as applicable adequacy regulations or recognised contractual transfer mechanisms.
The specific arrangements depend on the providers and services used.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, customer support, accounting and compliance with legal obligations.
Certain financial and transaction records may need to be retained for statutory periods.
Information held in customer accounts and service systems will be managed in accordance with applicable contractual and data protection requirements.
Browser local storage used by our current website does not have an automatic expiry and may remain until cleared by the visitor.
We will review our retention practices and delete or anonymise personal information when it is no longer required, subject to applicable legal obligations.
14. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
These measures may include access controls, secure authentication and protections provided by our technology suppliers.
No internet-based service can guarantee absolute security.
15. Your Data Protection Rights
Subject to applicable law and exemptions, individuals may have rights to:
- Access their personal information.
- Request correction of inaccurate information.
- Request erasure in appropriate circumstances.
- Restrict certain processing.
- Object to certain processing, including direct marketing.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
Requests can be sent to customersupport@plumbergrowth.uk.
Individuals also have the right to complain to the UK Information Commissioner's Office at https://ico.org.uk/
16. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology providers, processing activities or legal obligations.
The latest version will be published on our website with its revision date.
17. Contact
LOCAL WEB CONSULTANTS LIMITED
Trading as Roofer Growth
Company number: 15301190
144 Liverpool Road, Chester, CH2 1AX, United Kingdom