Roofer Growth — Terms & Conditions
Last updated: 15 October 2026
1. About Us
Roofer Growth is a trading brand of LOCAL WEB CONSULTANTS LIMITED, a company registered in England and Wales under company number 15301190.
Registered office: 144 Liverpool Road, Chester, CH2 1AX, United Kingdom.
Customer support: customersupport@plumbergrowth.uk
These Terms & Conditions govern the purchase and use of Roofer Growth products and services.
Our services are intended for business customers purchasing for business purposes.
2. Our Products and Services
Roofer Growth provides digital marketing and automation systems primarily for roofing businesses.
Our products include:
- Plumber Review System — £27 one-time payment.
- Plumber Referral System — £27 one-time payment.
- Review + Referral System — £54 one-time payment.
- Plumber AI Employee — £97 per month subscription.
The features included with each product are those described on the relevant product and checkout pages at the time of purchase.
We may improve or update our services, provided material changes affecting existing customers are communicated appropriately.
3. Orders and Payments
Payments are processed through Stripe.
Prices are displayed in pounds sterling (GBP).
Customers must review the products selected, any optional additions, the total amount payable and any applicable recurring charges before purchasing.
The Plumber AI Employee is billed at £97 per month until cancelled.
Any applicable taxes will be shown at checkout.
We do not store full payment card details on our website.
4. Account Setup and Delivery
Following successful payment, we manually create the customer's account within GoHighLevel and prepare the purchased system.
Our onboarding hours are Monday to Friday, 9 am to 5 pm UK time, excluding public holidays in England.
For orders received during onboarding hours, the onboarding window begins when payment is successfully confirmed and the required setup information has been received.
For orders received outside onboarding hours, the onboarding window begins at 9 am on the next working day.
We aim to arrange secure customer account access within 24 elapsed hours of the start of the onboarding window.
For example, an order placed on Friday evening begins its onboarding window at 9 am on Monday, with account access expected by 9 am Tuesday, provided neither day is a public holiday and the necessary information is available.
Once the account is ready, the customer will receive an email invitation with instructions to activate their account securely.
Account access and full system activation are separate stages. Full activation may require additional customer information, telephone number configuration, email domain connection or other integrations.
Where further information or customer action is required, we will explain the outstanding steps.
5. Subscription Payments and Cancellation
The Plumber AI Employee is a monthly subscription.
Customers may cancel at any time, without a minimum contract period or cancellation penalty.
Cancellation prevents future subscription renewals once processed.
Unless otherwise agreed, access to the subscription service will continue until the end of the current paid billing period.
Customers may request cancellation by emailing customersupport@plumbergrowth.uk.
We will process cancellation requests promptly and confirm when the subscription has been cancelled.
Cancellation does not automatically refund previous payments except under our 30-day guarantee or where required by law.
6. Unconditional 30-Day Money-Back Guarantee
All Roofer Growth products are covered by an unconditional 30-day money-back guarantee.
Customers may request a full refund within 30 calendar days of their original purchase, for any reason and without needing to provide an explanation.
This guarantee covers:
- The £27 Plumber Review System.
- The £27 Plumber Referral System.
- The £54 combined Review + Referral System.
- The first £97 Plumber AI Employee subscription payment.
For monthly subscriptions, the guarantee applies to the first subscription payment. It does not restart automatically with each monthly renewal.
To request a refund, email customersupport@plumbergrowth.uk with sufficient details to identify the purchase.
Refunds will be returned to the original payment method. The time taken for funds to appear depends on the payment provider.
If a customer requests a refund of their first AI Employee subscription payment within the guarantee period, we will also cancel the subscription to prevent future renewals.
Following a refund, access to the refunded product or service may be discontinued.
This voluntary guarantee does not affect any statutory rights.
7. Customer Responsibilities
Customers agree to provide accurate business and contact information, protect their account credentials and use the services lawfully.
Customers are responsible for ensuring that their use of customer contact information, review requests, referral campaigns and automated communications complies with applicable UK data protection and electronic marketing requirements.
Customers must not use our systems for spam, misleading communications, unlawful activity or unauthorised processing of personal information.
8. Third-Party Services and Availability
Our services depend on third-party technology providers, including GoHighLevel, Stripe and relevant hosting, communications and integration providers.
We aim to provide reliable services but cannot guarantee uninterrupted availability.
Maintenance, provider outages, technical faults and customer-specific configuration issues may occasionally affect service availability.
We will take reasonable steps to resolve issues within our control.
9. Results and Performance
Our products are designed to help businesses manage customer communications, request reviews, encourage referrals and handle enquiries.
We do not guarantee any particular number of reviews, referrals, leads, appointments, sales or revenue.
Results depend on factors including customer participation, business operations, service configuration and market conditions.
10. Intellectual Property
The Roofer Growth brand, website content, designs, documentation and proprietary materials belong to LOCAL WEB CONSULTANTS LIMITED or their respective rights holders.
Customers receive permission to use purchased services for their own lawful business purposes in accordance with the applicable purchase or subscription terms.
Customers must not unlawfully reproduce, resell or distribute proprietary materials.
11. Liability
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.
Subject to applicable law, we are not responsible for losses caused by a customer's unlawful use of the services or events outside our reasonable control.
Any limitations of liability are subject to applicable law and enforceability requirements.
12. Changes to These Terms
We may update these terms to reflect changes in our services, operations or legal requirements.
Material changes affecting existing customers will be communicated where appropriate.
Updates will not retrospectively remove rights already acquired under an existing purchase.
13. Governing Law
These terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply.
14. Contact
LOCAL WEB CONSULTANTS LIMITED
Trading as Roofer Growth
Company number: 15301190
144 Liverpool Road, Chester, CH2 1AX, United Kingdom